Returns, Refunds, and Order Issues
Most physical products sold by SENTIS Global are made to order. Because of this, we generally do not accept returns or exchanges for buyer's remorse, or when the wrong size or color was ordered by the customer, except where applicable law requires otherwise.
Damaged, defective, misprinted, or incorrect items
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact support@sentisglobal.com within 30 days of delivery. Please include your order number and clear photos showing the issue. If the claim is approved, we will arrange an appropriate remedy, which may include a replacement or refund.
Lost packages
If a tracked order does not arrive, contact us within 30 days of the estimated delivery date so we can investigate with the fulfillment and shipping partners.
Wrong or incomplete address
If an order is returned or cannot be delivered because the address provided at checkout was incorrect or incomplete, additional shipping charges may apply to send the order again.
Digital products
For downloadable products, refunds are generally not offered after the digital content has been delivered or accessed, except for defective, incorrect, or inaccessible files, or where applicable law requires otherwise. Contact us if you experience a technical problem and we will work to resolve it.
Mandatory consumer rights
Nothing in this policy limits any non-waivable rights you may have under applicable consumer law.