Frequently Asked Questions
What does SENTIS Global sell?
SENTIS Global develops design-led physical and digital products for selected online marketplaces and our direct storefront. The catalog grows by product family as each concept passes our quality and commercial review.
How are physical products made?
Selected physical products are produced on demand through professional fulfillment partners. This means an item is produced after you order it rather than being held in large quantities of inventory.
How long does fulfillment take?
Many made-to-order products are typically produced within approximately 2–5 business days before shipping. Actual timing can vary by product, destination, order volume, and fulfillment location.
Will I receive tracking?
Tracking is provided when available after your order ships. You can also review order information through your customer account.
What if my order arrives damaged or incorrect?
Email support@sentisglobal.com with your order number and clear photos of the issue. We will review the claim and arrange the appropriate remedy where applicable.
Can made-to-order products be returned?
Because most physical products are made specifically after an order is placed, buyer-remorse returns and exchanges are generally not offered unless required by applicable law. Damaged, defective, misprinted, or incorrect items are handled under our Refund & Returns policy.
Do you ship internationally?
Shipping availability depends on the product and destination. Available delivery options are shown during checkout once direct-store products are live.
How can I contact SENTIS?
For support, order questions, privacy requests, or business inquiries, email support@sentisglobal.com.